Official solution
Gateway placement and signal questions
Plan gateway position around safe power, network, distance and building obstructions.
Problem or question
Plan gateway position around safe power, network, distance and building obstructions.
Official answer
Signal performance is site-dependent. Place the gateway only after reviewing sensor positions, distance, structure, enclosure, radio conditions and approved installation constraints.
Steps
- 1
Map sensors and candidate gateway positions.
- 2
Record major walls, roof build-up and metal obstructions.
- 3
Confirm safe power/network availability.
- 4
Review weak-signal evidence after setup.
What to send to Humidynit
- Approximate site plan
- Candidate gateway location
- Sensor locations
- Distances and obstructions
- Observed timestamps or signal state
Related routes
This is official Help Portal guidance.
It is not a user post, public reply thread or simulated accepted answer.
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