Official solution
Gateway not connected
Safe checks when a gateway or all downstream readings appear offline.
Problem or question
Safe checks when a gateway or all downstream readings appear offline.
Official answer
Check visible power/network state and recent site changes, then identify whether the whole gateway path or only selected sensors are affected. Never send credentials.
Steps
- 1
Check safe visible indicators.
- 2
Confirm whether power or network recently changed.
- 3
Record last online time.
- 4
Compare all downstream sensors.
What to send to Humidynit
- Gateway model and identifier
- Visible status
- Last online time
- Affected locations and recent changes
Related routes
This is official Help Portal guidance.
It is not a user post, public reply thread or simulated accepted answer.
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