Troubleshooting
Symptom-led official checks and escalation evidence.
4published articles
known issueSensor not visible
Official solution→Safe checks when an expected sensor does not appear in the object or reading list.
known issueGateway not connected
Official solution→Safe checks when a gateway or all downstream readings appear offline.
known issueQuote email draft did not open
External dependency→Recover the prepared quote context when the device email handler does not start.
known issueMeasurement values look wrong
Official solution→Check units, time, placement and suitable reference context before concluding that a sensor failed.